1. General Provisions

This Refund Policy governs the conditions under which Sole proprietor (FOP) Blazhko Yaroslav Oleksandrovych (hereinafter — the "Service Provider") refunds payments to Users who paid for a Subscription to the Borets Online online video school (hereinafter — the "Service"). The Policy is an integral part of the Public Offer.

The Service is a digital service — access to a library of instructional video lessons over the Internet under a monthly Subscription priced in US dollars. No physical goods are supplied.

2. When Refunds Are Available

The Service Provider issues refunds in the following cases:

• Technical fault on the Service Provider's side — the payment went through, but access to the Lessons was not provided within 24 hours after payment, and technical support could not resolve the issue.
• Erroneous or duplicate payment — the User accidentally paid for the Subscription twice for the same period.
• Withdrawal within 14 days of payment, provided the User has not used the Service — has not watched the video of any Lesson. This corresponds to the consumer's right to withdraw from a distance contract (Article 13 of the Law of Ukraine "On Consumer Rights Protection").

3. When Refunds Are Not Available

Refunds are not issued in the following cases:

• The User has used the Service — has watched the video of at least one Lesson. Under Article 13, part 2, paragraph 9 of the Law of Ukraine "On Consumer Rights Protection", the right to withdraw does not apply to digital content whose delivery has begun with the consumer's consent.
• More than 14 days have passed since the payment (including a payment for automatic renewal of the Subscription).
• The User cancelled the Subscription before the end of the paid period: access is kept until its end, and unused days are not refunded.
• The User breached the Public Offer, resulting in the Account being blocked.
• The refund request does not contain enough information to identify the payment.

4. How to Submit a Refund Request

Send an email to yaroslav19937@gmail.com with the subject "Refund request" and include:

• your first and last name;
• the email address of your Account;
• the date and amount of the payment;
• the last 4 digits of the card used for the payment;
• the transaction number (if available — from the LiqPay confirmation email);
• the reason for the refund.

5. Refund Procedure

We review a request within 14 calendar days of receiving the complete information. We notify you of the decision at the same email address the request came from.

If approved, the refund is issued by the same method used for the payment — to the same bank card. Crediting takes 1 to 30 business days depending on the card-issuing bank.

The refund is issued in the amount of the payment in US dollars. Exchange-rate differences and the issuing bank's conversion fees are not compensated; the LiqPay payment system fee may be deducted from the refund where LiqPay's rules provide for it.

6. Cancelling Automatic Renewal

If you do not want to continue the Subscription, cancel it in your Personal Account (the "Cancel subscription" button) or write to us at yaroslav19937@gmail.com. No further charges will be made; the current paid period stays available until its end, after which access to the Lessons stops. This is not a refund — cancellation only prevents future charges.

7. Contact

For all refund-related questions:

Online school

Borets Online · Онлайн-школа «Борець»

Legal name

Sole proprietor (FOP) Blazhko Yaroslav Oleksandrovych

Tax ID (IPN)

3415001756

Address

9 Viktora Frenchka St., apt. 39, Kropyvnytskyi, 25030, Ukraine

Email

yaroslav19937@gmail.com

Website

borets.online